How soon will I be onboarded once payment has been submitted?
Our support team will be in touch via email within 48 hrs of your purchase with instructions on your onboarding process. In the meantime, feel free to get in touch if you have any questions - our offices are open Monday to Friday from 9 am to 5 pm (London Time Zone). Please note that if a purchase is made during the weekend, our support team will be in touch the following Monday
How can I make payments to RJM?
We accept Credit / Debit Cards, bank transfers, Paypal and bitcoin. Get in touch with our admin team for more information on your preferred method of payment.
What is your refund policy?
We can refund your one-off exemption payment if no work has been completed. In other words, if you changed your mind before we started. We cannot refund the one-off fee if we have begun the work. We cannot refund filing subscription payments, as these pay for each month's work completed. Again, if you sign up and we don’t complete any filing we can refund you. Lastly, if you pay for filing with the annual payment option saving you 25%, and need to cancel it halfway through the year, you can use the remaining credit towards another service, but no cash refunds are given.